![]() Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. If electrical connection is OK and modem reset does not work, contact Customer Support.Ĭheck the coaxial cable connection at the modem and wall outlet.Ĭheck that the USB or Ethernet cable is attached at the modem and the computer. ![]() If you are still not able to connect refer to the table below for possible solutions.Ĭheck that the power cord is properly plugged into the wall outlet and rear panel of the modem.Ĭheck that the electrical outlet is working. When the modem lights come back on restart your computer. If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. Solid Green indicates 5.0 GHz wi-fi connection Solid Green indicates 2.4 GHz wi-fi connection Solid Green indicates the modem is operational. Solid Blue indicates connection from the Internet to the computer established on more than one channel Solid Green indicates connection from the Internet to the computer established on one channel Solid Blue indicates operating on more than one channel Solid Green indicates connection from the computer to the Internet established on one channel ARRIS/Surfboard SBG6700Ī solid light indicates the modem is powered on. The following information applies to the ARRIS/Surfboard SBG6700.
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